Shipping Information
Beat the Wheat takes all reasonable action to ensure safe food handling and timely delivery within the allotted times provided for regular deliveries. Once a package has arrived at its intended location and has been left with either the concierge or at the door, Beat the Wheat holds no further liability for the safety of the package or its contents.
It is the customer’s responsibility to receive the package on the first attempt.
Please freeze products upon arrival.
Beat the Wheat ships food products in accordance with the appropriate manufacturers’ guidelines to ensure that your order arrives in the best possible condition. Most products are stored frozen but have an ambient shelf life which allows us to ship to you without dry ice. Upon receipt, the product can be refrozen without compromising quality.
The product should be either consumed 2-3 days after opening or frozen until you are ready to consume it as there are no preservatives in any of our products
Additional non-returnable items:
- Gift cards
Please do not send your purchase back to the manufacturer.
Return / Claim Policy
We are committed to customer satisfaction. However, due to the nature of our food products, all sales are final and we are unable to accept returns.
Please check the products upon arrival. If you encounter any issues such as damaged or spoiled goods, missing items from the order, or incorrect product received, please reach out to our customer service team within 24 hours of the delivery. You can contact us by phone at 705-645-6500 or via email at info@beatthewheat.ca.
To assist us in resolving the issue, we will need:
• Order number
• Pictures of the product/product packaging
Please refrain from discarding the products before contacting us, as we may require additional information for claim approval.
Please note: Shipping baked goods risks damage due to the volume of movement during the transport, via the carrier. We do not take responsibility for any damage that occurs during transportation, including mold. If the package is damaged upon arrival, please do not accept the package from the courier driver. Please ask the driver to make note of this and contact us immediately. This will help us file a claim with our chosen carrier.
We provide detailed ingredient and nutritional information on our website product pages. It is the customer’s responsibility to check the ingredients before placing an order.
Need help?
Contact us at info@beatthewheat.ca for questions.
Website Usage Terms and Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern this websites relationship with you in relation to this website.
The term us or we refers to the owner of the website.
The term you refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).